Refund Policy

Welcome to Le Duy Hung! We are committed to ensuring that you are completely satisfied with your purchase of our service. We understand the importance of the right educational tools in your English & IELTS learning journey. Should you encounter any issues or feel that our service hasn’t lived up to your expectations, we offer a comprehensive 30-day money-back guarantee.

Our 30-Day Money-Back Guarantee

How to Request a Refund:

To be eligible for a refund, please follow these steps:

1. Contact Customer Support:

• Reach out to us via email.
• Provide the email address that was used during your purchase.

2. Explain Your Issue:

• While not mandatory, we encourage you to provide a reason for the refund. This helps us to better understand how we can improve our services.

3. Await Our Confirmation:

• We will review your refund request and typically respond within 1-3 business days.

4. Further Assistance:

• Depending on the issue, we may offer additional support or guidance to help resolve any concerns with the service.

Conditions for a Refund:

• The refund request must be submitted within 30 days of your original purchase date.
• Refunds will only be issued for the first-time purchase of a service. Subsequent purchases or repurchases are not eligible for refunds.
• We will not issue refunds for services that have not been used without a specific issue or failure on our part.
• Requests submitted after the 30-day window will not qualify for a refund.

Refund Processing:

• Approved refunds will be processed immediately and credited back to your original method of payment.
• Please note that it can take up to 5-10 business days for the refund to reflect in your account, which is subject to your bank or card issuer’s processing times.

Need Assistance?

If you have any inquiries regarding our refund policy, please don’t hesitate to get in touch via emai.

Your satisfaction with our service is our top priority. We are here to support your educational journey and aim to resolve any issues fairly and promptly.

Thank you for choosing Le Duy Hung te for your language learning needs.

Please note that Le Duy Hung reserves the right to change this refund policy at any time without prior notification.