00:00:00

KAEDEN: Hello Charlotte. I’m Kaeden, one of the supervisors. Welcome to the team[1].

CHARLOTTE: Hi Aiden.

KAEDEN: It’s Kaeden

CHARLOTTE: I’m so sorry.

KAEDEN: Don’t worry. People often get my name wrong; they never know how to spell it. It’s K-A-E-D-E-N, in case you ever need to write it.

CHARLOTTE: I’ll try and remember.

KAEDEN: So, there are a few practical things you need to sort out this morning. Then I’ll show you what you’re going to do today.

CHARLOTTE: The email I received said to go to the front desk, to show my letter of appointment and pick up my badge.

KAEDEN: You’ll need that for the staffroom and other areas of the supermarket where shoppers aren’t allowed.
So, after you’ve finished at the front desk, I’ll take you to the staffroom. Put your coat and rucksack in one of the lockers there. Take whichever one is free[2].

CHARLOTTE: WillI have a key?

KAEDEN: Yes. Try not to lose it. At the end of the day, leave it in the door for the next person to use.

CHARLOTTE: Will do.

KAEDEN: You also need to go to the HR department to see Tiffany. She’s really helpful.

CHARLOTTE: I was told to bring my passport with me. HR need to take a note of the number in it[3].

KAEDEN: That’s right. Or you can show your ID card.

CHARLOTTE: I don’t have one of those.

KAEDEN: OK. Tiffany will give you a uniform. They have lots in different sizes, so you just tell her what you need[4].I won’t come with you to HR -I’ve got to go and sort something else out. Problem with a bread sheer.

CHARLOTTE: Is the HR office near the staffroom?

KAEDEN: The staffroom’s on the first floor, and HR are a couple of floors above that, on the third floor. There’s a staircase outside the staffroom[5].

CHARLOTTE: OK.

KAEDEN: When you’ve finished with HR, come and find me in the bakery section of the shop.

CHARLOTTE: I’m looking forward to getting started.

KAEDEN: I’ll just give you my phone number, in case you can’t find me. Have you got your phone there?

CHARLOTTE: Yes … OK,ready.

KAEDEN: It’s oh-four-one-two double-six-five nine-oh-three[6].

CHARLOTTE: OK, done.

-------

KAEDEN: So, Charlotte, your tasks today are in the bakery section, on the sushi counter, and on the meat and fish counters. The first job is to check sell-by dates on the bread and cakes. If any of the dates are today’s, put a new price label on the packaging.

CHARLOTTE: What if any of the labels are yesterday’s dates, or older? Do I throw those items away?

KAEDEN: Yes, but that shouldn’t happen – we check the stock every day. When something needs a new price label, put a yellow one on the package, next to the original price[7].

CHARLOTTE: OK.

KAEDEN: After that, you’ll go to the sushi takeaway counter.

CHARLOTTE: Will I be preparing boxes of food?

KAEDEN: For today, you’ll just be helping the staff.

CHARLOTTE: Yes, of course.

KAEDEN: You’ll see lots of flat cardboard boxes at one end of the counter. Beneath those is where we keep the plastic boxes -we run out of those really quickly, so you should bring more from the storeroom[8].

CHARLOTTE: IS that my only task on the sushi counter?

KAEDEN: No. You also need to clean the area where they prepare the dishes. There are cloths and bottles of spray by the sink. Oh, and please make sure you clean that too.

CHARLOTTE: Sure. That’s important, isn’t it?

KAEDEN: Absolutely. But you mustn’t wash up knives. You have to do some training before you’re allowed to touch sharp objects.

CHARLOTTE: What should I do if there are any?

KAEDEN: Ask someone to put them in the dishwasher.

CHARLOTTE: OK, thanks. I don’t want to get anything wrong.

KAEDEN: Don’t worry. You’ll be fine. And I’ll be around to help.

CHARLOTTE: Right.

KAEDEN: Finally, the meat and fish counters. You need to clean the area where staff serve customers, including wiping the weighing scales.

CHARLOTTE: OK. Anything else?

KAEDEN: The fish is laid on ice, but when that starts to melt, you’ll need to get more from the cold-room[9].

CHARLOTTE: I know the staff on the food counters wear a hat. Will that be the same for me?

KAEDEN: You won’t be serving customers directly, so no. But make sure you put on thermal gloves when you take anything out of the cold-room[10]. The temperature’s low enough in there to get frostbite from touching things.

CHARLOTTE: Understood.

Complete the notes below

Write ONE WORD AND/OR A NUMBER for each answer.

Name of supervisor 1 
Where to leave coat and bag: use 2  in staffroom
See Tiffany in HR: to give 3 number to collect 4
Location of HR office: on ​5  floor
Supervisor’s mobile number: 6

 

Responsibilities

  Task 1 Task 2 Notes
Bakery section Check sell by dates Change price labels Use  ​​​​​​​7  labels
Sushi takeaway counter Re-stock with ​​​​8  boxes if needed Wipe preparation area and clean the sink Do not clean any knives
Meat and fish counters Clean the serving area, including the weighing scales Collect  ​​​​​​​9  for the fish from the cold-room Must wear special   ​​​​​​​10
Choose TWO letters, A-E.
11 Which TWO problems with some training programmes for new runners does Liz mention?
A
B
C
D
E
12 What are the limitations of online running programmes?
A
B
C
D
E
13 Which TWO tips does Liz recommend for new runners?
A
B
C
D
E
14 What advice does Liz give to new runners?
A
B
C
D
E

What reason prevented each of the following members of the Compton Park Runners Club from joining until recently?

Write the correct letter, AB, or C.

Reasons
A. a lack of confidence
B. a dislike of running
C. a lack of time
Club members
15 Ceri
16 James
17 Leo
18 Mark
Choose the correct letter, AB or C.
19 What does Liz say about running her first marathon?
A
B
C
20 Liz says new runners should sign up for a race
A
B
C
Choose the correct letter, A, B or C.
21  Kieran thinks the packing advice given by Jane’s grandfather is
A
B
C
22 How does Jane feel about the books her grandfather has given her?
A
B
C
23 Jane and Kieran agree that hardback books should be
A
B
C
24 While talking about taking a book from a shelf, Jane
A
B
C
25 What do Jane and Kieran suggest about new books?
A
B
C

Where does Jane’s grandfather keep each of the following types of books in his shop?

Choose FIVE answers from the box and write the correct letter, A-G.

Location of books

A near the entrance
B in the attic
C at the back of the shop
D on a high shelf
E near the stairs
F in a specially designed space
G within the cafe

Types of books

26 rare books
27 children’s books
28 unwanted books
29 requested books
30 coursebooks
Complete the notes below.

Write ONE WORD ONLY for each answer.

Tree planting

Reforestation projects should:

– include a range of tree species

– not include invasive species because of possible 31 with native species

– aim to capture carbon, protect the environment and provide sustainable sources of 32  for local people

– use tree seeds with a high genetic diversity to increase resistance to 33 and climate change

– plant trees on previously forested land which is in a bad condition, not select land which is being used for  34

Large-scale reforestation projects

– Base planning decisions on information from accurate  ​​​​​​​35

– Drones are useful for identifying areas in Brazil which are endangered by keeping ​​​​​​​36 and illegal logging.

Lampang Province, Northern Thailand

– A forest was restored in an area damaged by mining.

– A variety of native fig trees were planted, which are important for

+ supporting many wildlife species

+ increasing the  ​​​​​​​37  of recovery by attracting animals and birds, e.g., ​​​​​​​38 were soon attracted to the area.

Involving local communities

– Destruction of mangrove forests in Madagascar made it difficult for people to make a living from  ​​​​​​​39

– The mangrove reforestation project:

+ provided employment for local people

+ restored a healthy ecosystem

+ protects against the higher risk of  ​​​​​​​40

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